Product Support Sales Representative


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Vacancy Details

Job Title:Product Support Sales Representative
Date Posted:11/07/2018
Closing Date:25/07/2018
Company:Sudanese Tractor Co. Ltd.
Job Classification:junior-level (1-4 years)
Job Category:Sales

Position summary:

Promote and support Perkins product support services sales activities to ensure that parts & services sales targets are achieved at the desirable company levels with customer full satisfaction.

Main Duties & Responsibilities:

  • Establishing annual business plan, effectively & efficiency covering the market by performing site & office visits as well as technical analysis inspections.
  • Continuously update customers’ accounts (client’s database, population, address, etc.).
  • Resolve customer issues or concerns as necessary.
  • Sell parts and lubricant products as well as services and repair options.
  • Monitor and report activities in the market place (marketing intelligence) as well as complying with the CRM requirements regarding daily activity in the system.  
  • Keep outstanding internal & external customer relationships.
  • Uses dealership equipment and resources safely and proficiently.
  • Meet the annual targets for training prescribed by the supplier and the company to maintain proficiency in his/her job description.
  • Assist in keeping optimum parts stock through regular feedback from the market in terms of most frequent parts.

Minimum Qualification & Experience:

  • Bachelor Degree in Engineering preferred Mechanical or Electrical Engineering.
  • 2 years in product support sales role. 
  • 1 year field maintenance experience.

Required Skills & Knowledge:

  • Sales & Marketing Skills
  • Presentation and negotiation skills
  • Good knowledge in all MS office applications
  • Ability to perform duties with a sense of urgency, exceeding customer expectations.
  • Fluency in English and Arabic
  • Detailed local market knowledge (Perkins Experience)
  • Able to work in a dynamic, fast paced distribution center environment.

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